When verifying your identity with a Video Chat Agent, also known as a Trusted Referee, you’ll need to provide specific identification documents. This guide will help you understand which documents are acceptable for the Video Verification process.
What Documents Do You Need?
To verify your identity, you can choose between two options:
- Two primary identification documents
OR - One primary and two secondary identification documents
For example, you might verify your identity by presenting a current Driver’s License or State ID along with a utility bill and your Social Security Card.
Additional Documentation
In some cases, you may need to provide extra documents, such as:
- Proof of a name change
- Proof of your Social Security number
- Proof of your current address
If your Driver’s License or State ID expired within the last 12 months, you’ll need to upload your temporary license or ID along with the expired document.
Primary Documents
The following Primary documents must be physically presented on your call with your video chat agent or Trusted Referee:
| DOCUMENTS | NOTES |
| Driver’s License or Learner’s Permit from a U.S. state or territory | Licenses that expired in the last 12 months can be presented with documentation of renewal/extension or a temporary ID from the DMV. Your renewal/extension and expired ID must also be uploaded in order to be accepted. Paper Learner’s Permits are not accepted. |
| State-issued Photo ID | IDs that expired in the last 12 months can be presented with documentation of renewal/extension or a temporary ID from the DMV. Your renewal/extension and expired ID must also be uploaded in order to be accepted. |
| U.S. Passport | – |
| U.S. Passport Card | You must upload the front and back of your U.S. Passport Card. |
| U.S. Permanent Resident Card | We accept form I-551 or paper extension I-797A if it says ‘approved’ or ‘notice of receipt’. |
| Non-U.S. Passport | – |
| Veterans Health ID Card | Veterans insurance cards cannot be used. The Veterans Health ID Card has a photo and must be issued by the Department of Veterans Affairs. |
| DHS Trusted Traveler Cards | We accept cards issued by Global Entry, NEXUS, and SENTRI. |
| Canadian Driver’s License | – |
| Certificate of Naturalization | We accept forms N-550 or N-570. |
| National ID Card | Only for people who reside outside of the U.S. and have a non-U.S. address. |
| Federally recognized, Tribal-issued Photo ID | – |
Secondary Documents
Full-color scans and PDFs are acceptable. You can present full-color scans and PDFs of the following acceptable secondary documents:
| DOCUMENTS | NOTES |
| Social Security Card | If you have chosen to use a Social Security Card as one of your secondary documents, you must present your original Social Security Card document during your Video Verification call. |
| U.S. DoD Certificate of Birth Abroad | – |
| U.S. DoS Certification of Report of Birth | – |
| Consular Report of Birth Abroad | – |
Full-color or black and white scans, and PDFs are acceptable. You can present full-color or black and white scans and PDFs of the following acceptable secondary documents:
| DOCUMENTS | NOTES |
| U.S. Health Insurance Card | – |
| U.S. Birth Certificate with official seal | – |
| W-2 Form | We also accept W-2C, W-2G, 499R-2 / W-2PR, etc. |
| 1098 Form | We also accept forms 1098-C, 1098-E, 1098-F, 1098-MA, 1098-T, 1098-Q, Form 480.6, 480.7, etc. |
| Auto Insurance Card | – |
| Border Crossing Card | – |
| Canadian Indian and Northern Affairs card | – |
| College or University Student Photo ID | It must be from the current academic year. |
| College or University Transcript | It can be from the current or previous academic year. Your date of birth or Student ID number must be on the transcript. |
| DOD Certificate of Discharge | We also accept Release DD214, DD256 or NGB 22. |
| Auto or home insurance statement | The statement must include the last four digits of your identification, account, card, policy, or customer number. |
| Letter attesting state residency | Learn how to request a Letter attesting state residency. |
| NAP Recipient Certification | Certificación de beneficiario del Programa de Asistencia Nutricional (ADSEF). |
| Native American tribal document | – |
| Non SSA-1099 Form | We also accept 1099-DIV, 1099-MISC, etc. |
| SSA-1099 Form | We also accept 1099-SM,1099-R-OP1, etc. |
| U.S. or U.S. Territory Voter Registration Card or Certificate | – |
| U.S. Coast Guard Merchant Mariner Card | – |
| U.S. Citizen ID Card Form | – |
| Women, Infants, and Children (WIC) Puerto Rico recipient certification | – |
Secondary Documents (90 day limit)
Full-color scans or black and white scans, photocopies, and PDFs are acceptable. These secondary identification documents:
- Cannot be older than 90 days
- Must display your full name, current address, and account number, except for pay stubs
- Must display any other information listed below
| DOCUMENTS | NOTES |
| Bank, Loan, or Financial Institution statement | You may not submit any document you complete yourself (e.g. a deposit slip, application, etc.)It must have been issued/sent from a bank or financial institution. It must be a statement, and not some other form of communication (e.g. a letter, notification, etc.)It must have at least the last four digits of your identification, account, card, or customer number. Your full name (as you entered it during identity verification) must be present. Your current address (as you entered it during identity verification) must be present. If you are using your Social Security Number as your personal identifiable information (PII), your statement must include your full Social Security Number. |
| Medical bill | It must have been issued/sent from your medical provider.It must be a bill, and not some other form of communication (e.g. an explanation of benefits, insurance application, etc.)It must have at least the last four digits of your identification, account, card, or customer number.Your full name (as you entered it during identity verification) must be present.Your current address (as you entered it during identity verification) must be present. |
| Pay stub | It must be an actual pay stub, not a paycheckIf you’re using your pay stub to verify your address, the full address must display on the stub. |
| Utility bills (Cable, Electric, Gas, Internet, Phone, Water) | It must come from a utility company: either electric, phone, cable, internet, water, gas, or waste/sewage management.It must be a bill, and not some other form of communication (e.g. a letter, notification, etc.)If your service has been turned off or interrupted, the account must still show as open.It must have at least the last four digits of your identification, account, card, or customer number.Your full name (as you entered it during identity verification) must be present.Your current address (as you entered it during identity verification) must be present if you’re using the document to verify your address. |
Unacceptable Documents
You cannot use the following documents for verification:
| DOCUMENTS | NOTES |
| Photocopies of original documents attesting state residency | – |
| Expired or invalid documents | Except in scenarios specified above. In some cases, you can use an expired Driver’s license or State ID. |
| Company employee ID cards | We also do not accept employee ID badges, building passes, etc. |
| Digital Driver’s license or state IDs | – |
| Documents that are temporary | – |
| Documents that are voided | – |
| Forms you fill out yourself | Including tax forms |
| Letters from banks | – |
| Unemployment documentation | – |
| Unofficial student records | – |