Driving Internal Customer Service for Organizational Success

In this presentation, we’ll dive into the power of internal customer service in creating a dynamic and connected workplace. We’ll look at how to identify both internal and external customers, get to the heart of your internal customers’ needs, and use employee surveys and external data to shape a thriving culture. We’ll also tackle how to navigate tough conversations, break down silos, and weigh the pros and cons of mission, vision, and values statements in aligning team goals. By focusing on these areas, we’ll boost collaboration, enhance employee satisfaction, and drive success across the organization.

Speaker

Tony Cross

Tony is the Chief Human Resources Officer at the Jackson Hole Airport. He has 30 years of experience in Human Resources, including HR management (U.S. and international), employee relations, global HRIS management, policy development, organizational development, compensation, recruiting and benefits. He has worked for non-profits, technology companies, and a global structured finance company where he interfaced with HR professionals in 32 different countries. Tony was born in Detroit, grew up in Manhattan, and lived in San Francisco for 18 years before moving to Wyoming in 2013. He is also a lifelong musician, beginning his violin studies at age 4.

Outside of work, Tony is a volunteer Advocate at Community Safety Network, a Jackson-based nonprofit that supports people affected by domestic violence, sexual assault and stalking. He also currently serves as a member of the Wyoming Workforce Development Council, the Habitat for Humanity of the Greater Teton Area Board of Directors, and the WAM-JPIC Health Insurance Plan Board of Directors.

Building Better Workplaces: Navigating Wyoming’s Labor Standards and Compliance

Discover the essentials of Wyoming labor standards in this engaging presentation that covers employment practices, wage and hour laws, child labor regulations, and workplace harassment prevention. Packed with insights on federal and state statutes, practical strategies for compliance, and actionable tips for fostering a respectful and lawful work environment, it equips both employers and employees to navigate workplace challenges with confidence.

Whether you’re an employer striving for compliance or an employee eager to understand your rights, this presentation serves as your comprehensive roadmap to building a workplace rooted in accountability, equity, and respect. This presentation is free to the public, though registration is required.

Speaker

Jason Delo

Jason has worked for the State of Wyoming as a Probation and Parole Officer, tasked with completing Pre-Sentence Investigation Reports for the courts, as well as pre-parole placement investigations. He began working as a Compliance Officer for Labor Standards in 2005 and also served as the Wyoming Department of Employment Equal Employment Opportunity (EEO) Officer for two years. Jason became the Lead Compliance Officer for Labor Standards in Cheyenne in 2009; served as the interim Program Manager in 2016 and again in 2017; and in 2020, Jason became the Program Manager for the Cheyenne office.

Demystifying Workers’ Compensation: A Practical Panel

Discover the essentials of Wyoming’s workers’ compensation process in this dynamic panel discussion designed for both employers and employees. From reporting workplace injuries and determining compensability to navigating medical treatments, managing claims, and resolving disputes, our experts will guide you through each step of the journey. Whether you’re an employer looking to understand your responsibilities or an employee seeking clarity on your rights, this session will provide actionable insights, practical advice, and answers to your most pressing questions. Don’t miss this opportunity to gain a comprehensive understanding of workers’ compensation and how it impacts your workplace.

Speakers

Erica Pascoe

Erica is the Customer Service Advocate for Workers’ Compensation and has been with the Department of Workforce Services for 12 years. Starting as a claims analyst, Erica moved to her position as the Customer Service Advocate in 2021. Erica has lived in Wyoming since 2001 and has worked for the State since 2012.

Maria Barker

Maria has been with the Department of Workforce Services for almost 26 years, starting in the intake unit, moving to Provider Services, and then to Employer Services as an accounts receivable specialist. She became the Employer Services Manager in May of 2022. She was born in Colorado but has lived in Wyoming since 1981. She is married and has two children, one granddaughter, and two dogs.

Unemployment Insurance

Description coming soon.

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TBA

Bio coming soon.

Safety Discount Panel (Mine Inspector, OSHA, WCSR)

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TBA

Bio coming soon.

Industry Panel

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TBA

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Veterans

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TBA

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Resume Building, Interview Tips, etc.

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TBA

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Wyoming Workforce Untapped

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TBA

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Accessibility in the Workforce

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TBA

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Do you have Barriers to Employment? (WIOA eligibility and options)

Description coming soon.

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TBA

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Soft Skills Training

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TBA

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